Returns
You can return your order to us within 14 days after you receive it. It is important that the products are unworn and returned in the same condition in which you received them.
If you are from Germany, please switch to German language in order to start your return.
Returns within the EU:
Here's how it works:
1. Pack the items that you do not want to keep
2. Fill out the return slip that came with your order and put it in the return package with the merchandise. If the return slip is not in the package or has been lost, it is sufficient to put a note with your name and order number in the package.
3. Send the package to the return address below.
Please note that we do not cover the cost of returns. We recommend you to use insured shipping with tracking. If the package is lost by the shipping company and is not received by us, we will not be able to refund your money.
4. After we receive your return, we will check which items have been returned and if the items are unworn. We will then refund your payment using the payment method you selected when you placed your order. This may take up to 14 days to process. Please note that the cost of shipping will not be refunded.
→ Return address:
Kazai Studios GmbH
c/o MOODJA
Strasse der Einheit 142-148
14612 Falkensee
Germany
Return Policy:
We ask you to return the items clean, unworn (except for fitting) and with all labels and original packaging. For hygiene reasons, piercing jewelry items are excluded from exchange. Items with signs of use that are in an unsuitable condition for resale (for example, because they have been used, washed, soiled or damaged) will not be refunded and will be returned to you.
If you received defective goods, please contact our customer service help@kazaistudios.com immediately after you received them and send us photos of the defect so we can find a solution for you. Please do not return/send damaged goods back to us without contacting us first.
International - Non-EU:
Here's how it works:
1. Pack the items that you do not want to keep
2. Fill out the return slip that came with your order and put it in the return package with the merchandise. If the return slip is not in the package or has been lost, it is sufficient to put a note with your name and order number in the package.
3. Send the package to the return address below.
Important: Please write "RETURNED GOODS WITHOUT COMMERCIAL VALUE" visibly on the shipping box and on the shipping label that will be placed on the outside of the package. If your return items are subject to customs duties, you can apply for a refund at customs. Please contact the customs office in your country.
Please note that we do not cover the cost of returns. We recommend you to use insured shipping with tracking. If the package is lost by the shipping company and is not received by us, we will not be able to refund your money.
4. After we receive your return, we will check which items have been returned and if the items are unworn. We will then refund your payment using the payment method you selected when you placed your order. This may take up to 14 days to process. Please note that the cost of shipping will not be refunded.
→ Return address:
Kazai Studios GmbH
c/o MOODJA
Strasse der Einheit 142-148
14612 Falkensee
Germany
RETURNED GOODS WITHOUT COMMERCIAL VALUE
Return Policy:
We ask you to return the items clean, unworn (except for fitting) and with all labels and original packaging. For hygiene reasons, piercing jewelry items are excluded from exchange. Items with signs of use that are in an unsuitable condition for resale (for example, because they have been used, washed, soiled or damaged) will not be refunded and will be returned to you.
If you received defective goods, please contact our customer service help@kazaistudios.com immediately after you received them and send us photos of the defect so we can find a solution for you. Please do not return/send damaged goods back to us without contacting us first.
